Frequently Asked Questions (FAQ

How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your package, visit our tracking page and enter your order number or email address.  

Where can I place an order?
We currently only sell in Canada . 

How long does it take to process an order?
Our shipping time is 6 to 9 business days and includes the following processes: Orders are processed within 1 to 2 business days (for orders placed before 10:00 PM) from the time of purchase.  
  

How long does delivery take?
Once your order is shipped, delivery typically takes 5 to 7 business days , depending on your location. 

How much are shipping costs?
We offer free shipping on all orders—no hidden fees, regardless of size or weight. See our shipping policy for more information . 

What is your return policy?
We accept returns within 30 days of receiving your order. Please note:

• The buyer bears the costs of return shipping.
• Approved refunds will be issued to the original payment method.
  For full details, please visit our Returns Policy. 

Are there exceptions to the return policy?
Yes, partial refunds can be granted for returns that:

• show signs of wear
• Not in original condition
• Are damaged or parts are missing (not through our fault)
• Returned more than 30 days after delivery
  Please see our Return Policy for full details.  

I have a problem with my order. How can I contact you?
If you need assistance, visit our contact page to reach our support team. We're happy to help!